Data Protection & Privacy

Data We Collect

Amo Global S.R.L., operating the website hadesbetcasino.me.uk, processes the following categories of personal data in accordance with applicable data protection legislation and regulatory requirements governing the provision of online services.

The following categories of personal data are subject to collection and processing:

• Identification Data: Full legal name, date of birth, nationality, and government-issued identification document details, as required for identity verification and regulatory compliance purposes.
• Contact Information: Electronic mail address, postal address, telephone number, and other means of correspondence necessary for the maintenance of the contractual relationship.
• Financial Data: Payment instrument details, transaction history, deposit and withdrawal records, and associated banking information required for the facilitation of financial transactions.
• Technical Data: Internet Protocol address, browser type and version, operating system, device identifiers, session duration, clickstream data, and cookie identifiers collected through automated means during site interaction.
• Account Data: Username, encrypted access credentials, account preferences, wagering history, and gameplay activity records generated throughout the course of service utilisation.
• Verification Data: Documentation submitted in fulfillment of Know Your Customer obligations, including copies of identity documents and proof of address materials.
• Communication Records: Records of correspondence initiated by the data subject through customer support channels, including electronic mail exchanges and chat transcripts.

The collection of the aforementioned data is conducted only to the extent strictly necessary for the fulfillment of the stated processing purposes. No personal data categories beyond those enumerated above are collected without the express informed consent of the data subject.

Use of Information

Personal data collected by Amo Global S.R.L. is processed exclusively for legitimate, specified, and explicitly defined purposes. Processing is conducted on the basis of one or more lawful grounds, including contractual necessity, compliance with legal obligations, pursuit of legitimate interests, and, where applicable, the freely given consent of the data subject.

The primary purposes for which personal data is subjected to processing are enumerated as follows:

• Service Provision and Contract Performance: Personal data is processed to the extent necessary for the establishment, maintenance, and administration of user accounts, the processing of financial transactions, and the delivery of all services offered through the website platform.
• Regulatory and Legal Compliance: Data is processed in fulfillment of obligations imposed by applicable anti-money laundering legislation, responsible gambling regulations, licensing conditions, and other statutory requirements to which Amo Global S.R.L. is subject.
• Identity Verification and Fraud Prevention: Processing is conducted for the purpose of verifying the identity of registered users, preventing fraudulent activity, detecting suspicious transactions, and safeguarding the integrity of the platform.
• Responsible Gambling Obligations: Account and behavioural data is analysed for the purpose of identifying indicators of problematic gambling behaviour and administering self-exclusion, deposit limitation, and related responsible gambling measures.
• Customer Support Administration: Communication and account data is processed to investigate, respond to, and resolve enquiries, complaints, and disputes submitted through available support channels.
• Technical Operations and Platform Security: Technical data is processed for the purposes of maintaining platform stability, diagnosing technical faults, preventing unauthorised access, and ensuring the security of information systems.
• Analytical and Statistical Purposes: Aggregated and anonymised data may be subjected to analytical processing for the purpose of improving platform functionality, service quality, and user experience, subject to appropriate technical safeguards.
• Legal Claims and Dispute Resolution: Personal data is retained and processed where necessary for the establishment, exercise, or defence of legal claims in proceedings before judicial, regulatory, or arbitral bodies.

Personal data shall not be processed for purposes incompatible with those stated herein without the data subject being duly informed and, where required, without obtaining explicit consent prior to such processing.

Security Measures

Amo Global S.R.L. has implemented a comprehensive framework of technical and organisational measures designed to ensure a level of security appropriate to the risks associated with the processing of personal data. Such measures are reviewed and updated on a periodic basis in response to evolving threats and technological developments.

The technical and organisational safeguards currently maintained include the following:

• Encryption of Data in Transit: All data transmitted between user devices and the platform's servers is encrypted using Transport Layer Security protocols, thereby protecting personal and financial data from interception during transmission.
• Encryption of Data at Rest: Sensitive personal data stored within organisational systems is maintained in encrypted form using industry-recognised cryptographic standards to prevent unauthorised access in the event of system compromise.
• Access Control Mechanisms: Access to personal data held within organisational systems is restricted to authorised personnel whose roles require such access for the performance of their designated functions. Role-based access controls and the principle of least privilege are applied throughout the organisation.
• Authentication Procedures: Multi-factor authentication requirements are enforced in respect of administrative access to systems containing personal data, reducing the risk of unauthorised access resulting from credential compromise.
• Pseudonymisation: Where technically practicable and operationally appropriate, personal data is subjected to pseudonymisation techniques that reduce the identifiability of data subjects while preserving the utility of processed information.
• System Monitoring and Intrusion Detection: Continuous monitoring of information systems is conducted through automated security tooling capable of detecting anomalous activity, potential intrusion attempts, and indicators of data breach.
• Data Breach Response Procedures: Documented incident response procedures are maintained and are activated upon detection of actual or suspected personal data breaches, including provisions for notification to competent supervisory authorities and affected data subjects in accordance with applicable legal timescales.
• Personnel Training and Awareness: All personnel engaged in the processing of personal data are subject to mandatory data protection training and are bound by confidentiality obligations as a condition of their engagement.
• Third-Party Processor Oversight: Third-party service providers engaged to process personal data on behalf of Amo Global S.R.L. are subject to contractual data processing agreements imposing equivalent security obligations, and are assessed for their security posture prior to engagement.
• Data Minimisation and Retention Limitations: Personal data is retained only for such periods as are necessary for the fulfillment of the processing purposes for which it was collected or as required by applicable law, after which it is securely deleted or anonymised in accordance with documented retention schedules.

Privacy Rights

Data subjects whose personal data is processed by Amo Global S.R.L. are entitled to exercise the following rights in respect of such data, subject to applicable legal limitations and conditions prescribed by data protection legislation.

• Right of Access: The data subject is entitled to obtain confirmation as to whether personal data concerning them is being processed, and, where such processing is confirmed, to receive a copy of the personal data undergoing processing together with supplementary information regarding the nature, purposes, and legal basis of such processing.
• Right to Rectification: The data subject is entitled to require the correction of inaccurate personal data and the completion of incomplete personal data held by Amo Global S.R.L., without undue delay upon receipt of a valid request.
• Right to Erasure: The data subject is entitled to request the deletion of personal data concerning them where such data is no longer necessary in relation to the purposes for which it was collected, where consent has been withdrawn and no alternative legal basis exists, or where the data has been subjected to unlawful processing, subject to applicable legal retention obligations that may preclude immediate erasure.
• Right to Restriction of Processing: The data subject is entitled to obtain the restriction of processing of their personal data in specified circumstances, including where the accuracy of the data is contested, where the processing is unlawful, or where the data subject has objected to processing pending verification of the controller's legitimate grounds.
• Right to Data Portability: Where processing is conducted on the basis of consent or contractual necessity and is carried out by automated means, the data subject is entitled to receive the personal data concerning them in a structured, commonly used, and machine-readable format, and to have such data transmitted directly to another controller where technically feasible.
• Right to Object: The data subject is entitled to object to the processing of their personal data where such processing is conducted on the basis of legitimate interests, including profiling conducted on