Data Protection & Privacy

Data We Collect

This Privacy Policy governs the processing of personal data carried out by Amo Global S.R.L. (hereinafter referred to as "the Company") in connection with the operation of the website hadesbetcasino.me.uk. The collection and processing of personal data are conducted in strict accordance with applicable data protection legislation.

The following categories of personal data are subject to collection and processing by the Company:

Identification Data: Full name, date of birth, nationality, and government-issued identification document details, as required for identity verification and regulatory compliance purposes.
Contact Information: Electronic mail address, telephone number, and residential address, collected for the purpose of establishing and maintaining communication with registered users.
Financial Data: Payment instrument details, transaction histories, and banking information, collected solely for the facilitation of deposits, withdrawals, and associated financial operations.
Technical Data: Internet Protocol (IP) addresses, browser type and version, device identifiers, operating system information, and session duration data, collected automatically upon access to the website.
Usage Data: Records of user interaction with the website, including pages accessed, features utilised, and behavioural patterns, collected through the use of cookies and analogous tracking technologies.
Verification Data: Documentation submitted in furtherance of Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance obligations, including copies of identity documents and proof of address.
Communications Data: Records of correspondence initiated by or directed to the data subject, including support requests, complaints, and responses thereto.

Personal data is collected exclusively through direct submission by the data subject, automated technical means, and, where legally permissible, from authorised third-party verification service providers.

Data Usage

Personal data collected by Amo Global S.R.L. is processed exclusively for specified, explicit, and legitimate purposes. The processing of personal data is carried out only to the extent necessary to fulfil the purposes described herein.

The purposes for which personal data is processed include, but are not limited to, the following:

Account Administration: Personal data is processed for the establishment, maintenance, and management of user accounts registered on the platform hadesbetcasino.me.uk.
Service Provision: Data is utilised to enable the delivery of services offered through the website, including the facilitation of gaming activities and associated transactions.
Identity Verification: Personal and documentary data is processed to fulfil mandatory identity verification requirements imposed by applicable regulatory frameworks, including KYC and AML obligations.
Transaction Processing: Financial data is processed to effect deposits, withdrawals, and other monetary transactions in a secure and accurate manner.
Legal Compliance: Personal data is processed as necessary to ensure compliance with legal and regulatory obligations applicable to the Company, including obligations arising under gaming licences and financial regulations.
Fraud Prevention and Security: Data is analysed to detect, investigate, and prevent fraudulent activity, unauthorised access, and other security-related incidents.
Customer Support: Communications data is processed to respond to enquiries, address complaints, and provide technical assistance to data subjects.
Service Improvement: Technical and usage data is analysed in aggregate form to evaluate and enhance the functionality, performance, and user experience of the website.
Legal Proceedings: Personal data may be processed where necessary for the establishment, exercise, or defence of legal claims.

No personal data shall be processed for purposes incompatible with those stated herein without the prior consent of the data subject or as otherwise permitted by applicable law.

Data Security

Amo Global S.R.L. is committed to the implementation and maintenance of appropriate technical and organisational measures designed to ensure a level of security commensurate with the risks presented by the processing of personal data. Such measures are continuously reviewed and updated in accordance with evolving security standards and technological developments.

The technical and organisational security measures implemented by the Company include the following:

Encryption: Personal data transmitted via the website is protected through the application of industry-standard Secure Socket Layer (SSL) and Transport Layer Security (TLS) encryption protocols. Personal data stored within the Company's systems is subject to encryption at rest where technically feasible.
Access Controls: Access to personal data is restricted on a strict need-to-know basis. Authentication mechanisms, including multi-factor authentication, are applied to systems containing personal data to prevent unauthorised access.
Data Minimisation: Only such personal data as is necessary for the fulfilment of the specified processing purposes is collected and retained. Data no longer required is subject to secure deletion or anonymisation.
Network Security: Firewalls, intrusion detection systems, and related technical controls are deployed to protect the Company's infrastructure against unauthorised access and cyber threats.
Personnel Training: All personnel with access to personal data are required to undergo appropriate data protection training and are bound by confidentiality obligations.
Third-Party Management: Where personal data is shared with third-party processors, contractual safeguards are imposed to ensure that such processors maintain security standards consistent with those of the Company.
Incident Response: Procedures are established for the identification, assessment, and notification of personal data breaches in accordance with applicable legal requirements.
Regular Audits: Periodic assessments and audits of data processing activities and security measures are conducted to identify and remediate potential vulnerabilities.

Notwithstanding the foregoing, no system of data transmission or storage can be guaranteed to be entirely secure. The Company shall not be held liable for security breaches attributable to circumstances beyond its reasonable control.

Your Rights

Data subjects whose personal data is processed by Amo Global S.R.L. are entitled to exercise a range of rights in respect of such processing, as provided for under applicable data protection legislation. The exercise of these rights is subject to applicable legal conditions and limitations.

The rights afforded to data subjects are as follows:

Right of Access: The data subject is entitled to obtain confirmation as to whether personal data concerning them is being processed, and, where such processing is confirmed, to receive a copy of the personal data concerned together with information regarding the processing thereof.
Right to Rectification: The data subject is entitled to request the correction of inaccurate personal data and the completion of incomplete personal data held by the Company without undue delay.
Right to Erasure: The data subject is entitled to request the deletion of personal data concerning them where the grounds specified under applicable data protection law are satisfied, including where the data is no longer necessary for the purposes for which it was collected.
Right to Restriction of Processing: The data subject is entitled to request the restriction of processing of personal data in specified circumstances, including where the accuracy of the data is contested or where the processing is unlawful.
Right to Data Portability: The data subject is entitled to receive personal data concerning them in a structured, commonly used, and machine-readable format, and to transmit such data to another controller, where processing is carried out by automated means on the basis of consent or contract.
Right to Object: The data subject is entitled to object to the processing of personal data concerning them on grounds relating to their particular situation, where processing is based on legitimate interests or the performance of a task carried out in the public interest.
Right to Withdraw Consent: Where processing is based upon the consent of the data subject, such consent may be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Right to Lodge a Complaint: The data subject is entitled to lodge a complaint with the competent supervisory authority in the event that they consider the processing of personal data concerning them to be in breach of applicable data protection legislation.

Requests for the exercise of any of the aforementioned rights shall be submitted in writing to the Company. The Company undertakes to respond to such requests within the timeframes prescribed by applicable law. The Company reserves the right to verify the identity of the requesting party prior to processing any such request.

Contact

All enquiries, requests, and correspondence relating to the processing of personal data by Amo Global S.R.L., including requests for the exercise of data subject rights as described in this Privacy Policy, shall be directed to the Company through the following channel:

Electronic Correspondence: [email protected]

The Company endeavours to acknowledge receipt of all data protection-related correspondence promptly and to provide substantive responses within the timeframes stipulated by applicable data protection legislation. Data subjects are advised to include sufficient information to enable the Company to identify the relevant account and the nature of the request being submitted.